Shipping policy
Shipping Policy
The Vinyl Vault
Thank you for shopping with The Vinyl Vault. We take great care in packaging and shipping your vinyl records to ensure they arrive safely and in excellent condition.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
You will receive a confirmation email once your order has been shipped.
During high-volume periods (sales, holidays, new releases), processing times may be slightly longer.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Domestic Shipping
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–3 business days
International Shipping
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Estimated delivery: 7–21 business days
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Delivery times may vary depending on customs processing in your country.
Please note that international customers are responsible for any customs duties, taxes, or import fees.
Packaging
At The Vinyl Vault, we understand how important proper packaging is for collectors.
All vinyl records are:
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Shipped in sturdy LP mailers
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Protected with padding to prevent movement
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Removed from record sleeves (when appropriate) to prevent seam splits
We treat every order like it’s going into our own collection.
Order Tracking
Once your order ships, you will receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear.
Damaged or Lost Packages
If your order arrives damaged:
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Contact us within 7 days of delivery
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Provide photos of the damage and packaging
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Include your order number
If your package is lost in transit, please contact us and we will work with the carrier to resolve the issue.
Incorrect Address
Please ensure your shipping address is correct at checkout.
The Vinyl Vault is not responsible for orders shipped to incorrectly provided addresses.
Returns & Exchanges
Please refer to our Returns Policy page for detailed information on returns and exchanges.